An exciting opportunity has arisen for a Collections Customer Service Advisor within the Collections Department of a prominent utilities company. This position offers a starting salary of £24,638, with the potential to progress to £29,320, plus an attractive pension, annual performance-related bonus, and 25 days of annual leave plus one Wellness Day.

Working Hours: Working hours are 09:30–18:00, Monday to Friday, with alternate Saturdays from 9:00 to 15:00. A hybrid working model is available post-probation, subject to managerial agreement.

Location: Bradford

Start Dates: Positions start on 13th January 2025.

Benefits Include:

• Hybrid working opportunities.
• Annual performance-related bonus.
• 25 days of annual leave plus bank holidays and an additional Wellness Day.
• Attractive pension scheme with up to 10% company contributions.
• Comprehensive health and well-being support.
• Free parking and on-site prayer room facilities.
• Access to a social club offering discounted event tickets.
• Opportunities for community involvement and charitable activities.
• A wide range of flexible benefits, including health and critical illness insurance.

Role Overview: You will deliver exceptional service to utility customers, handling various billing-related calls and updating records. Responsibilities include setting up payment plans, recommending support schemes, and ensuring a high standard of customer interaction.

Role within the Utilities Company:

• Manage billing queries and set up payment plans that aid customers.
• Guide customers to suitable internal and external support schemes.
• Resolve customer queries on the first contact wherever possible.
• Utilise strong decision-making and problem-solving skills to meet targets.
• Commit to ongoing personal and professional development.

Skills We're Looking For:

• Excellent communication and negotiation skills.
• Experience in customer service, particularly in utilities or related sectors.
• Ability to empathise with customers facing financial difficulties.
• Strong IT and systems proficiency.
• Ability to work independently and as part of a team.
• Proactive in adapting to change.

About the Company: The utilities company is a respected contact centre specialising in billing, income collection, and debt recovery. Known for its excellent workplace culture and commitment to employee well-being, the company aims to support both its customers and the community effectively.

If you have experience in customer services and are looking to make a significant impact, please apply. We are keen to hear from candidates who are driven to deliver exceptional customer service.

Application Process: Interviews are starting immediately, and we encourage prompt applications as the position will close on 20th December.

Successful candidates will be required to undergo a Basic Disclosure Check and other pre-employment screenings.